Sales
·
Auckland
·
Temporarily Remote
Client Success Specialist
Our reputation positions us as friendly experts with a desire for innovation. With headquarters in Auckland and Sydney, you’ll join a diverse team that values collaboration and wants to see you thrive
We usually respond within a day
Role Overview
As a Client Support Specialist at Talegent, you’ll play a crucial role in enhancing our clients’ experience with us. Being the point of contact for client matters, this is a social role where you’ll get to draw on and develop your customer service skills, a key ability in kickstarting your career development.
What’s in it for you?
- Full time - 40 hours per week
- Hybrid model – Enjoy a combination of at-home and in-office work environments
- Gain experience in a client-facing role
- Learn the ins-and-outs behind the hiring processes used by top companies
About the Job:
Customer Service Coordination
- Manage the assignment and resolution of customer service requests
- Resolve customer service requests where possible
- Measure performance of customer service request handling
- Maintain documented customer service procedures
Client Success:
- Provide insights to clients to ensure that they get the most out of the platform to help grow our customer base.
- Proactively identify opportunities within the allocated accounts for upsells and cross sells leading to revenue growth.
- Encourage further feature adoption, such as by contacting users to demonstrate new features.
Candidate Helpdesk Management
- Handle calls from candidates escalated from 1st tier helpdesk (sometimes outside business hours)
- Measure performance of candidate helpdesk and report metrics
- Work with helpdesk provider to ensure all agents taking calls are skilled and trained
- Maintain documented helpdesk procedures
About you:
Key experience:
- Customer service experience preferred with strong communication and problem-solving skills
- Technical background is a bonus
Qualifications:
- Bachelor’s degree in any field preferred (can be overlooked with 2+ years of customer service experience)
- Department
- Sales
- Locations
- Auckland
- Remote status
- Temporarily Remote
Auckland
Sales
·
Auckland
·
Temporarily Remote
Client Success Specialist
Our reputation positions us as friendly experts with a desire for innovation. With headquarters in Auckland and Sydney, you’ll join a diverse team that values collaboration and wants to see you thrive
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