Role Overview

As a Client Support Specialist at Talegent, you’ll play a crucial role in enhancing our clients’ experience with us. Being the point of contact for client matters, this is a social role where you’ll get to draw on and develop your customer service skills, a key ability in kickstarting your career development.

What’s in it for you?

• Full time - 40 hours per week
• Hybrid model – Enjoy a combination of at-home and in-office work environments
• Gain experience in a client-facing role
• Learn the ins-and-outs behind the hiring processes used by top companies

About the Job:

Customer Service Coordination

• Manage the assignment and resolution of customer service requests  
• Resolve customer service requests where possible  
• Measure performance of customer service request handling  
• Maintain documented customer service procedures  

Client Success:

• Provide insights to clients to ensure that they get the most out of the platform to help grow our customer base.
• Proactively identify opportunities within the allocated accounts for upsells and cross sells leading to revenue growth.
• Encourage further feature adoption, such as by contacting users to demonstrate new features.

Candidate Helpdesk Management  

• Handle calls from candidates escalated from 1st tier helpdesk (sometimes outside business hours) 
• Measure performance of candidate helpdesk and report metrics 
• Work with helpdesk provider to ensure all agents taking calls are skilled and trained 
• Maintain documented helpdesk procedures 

About you:

Key experience:

• Customer service experience preferred with strong communication and problem-solving skills
• Technical background is a bonus

Qualifications:

• Bachelor’s degree in any field preferred (can be overlooked with 2+ years of customer service experience)